- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- Shipping is currently only available through USPS (United States Postal Service). We strive to ship your products 48 to 72 hours after you place your order, holidays may take an additional 24-48 hours based on order volume.
Privacy & Security
- Tucker Ashley respects your privacy and will never sell your information to third party marketers or send you unwanted information or marketing materials. We also ensure your information security by maintaining a SSL certified site. The entire privacy statement is located in the footer of the checkout page.
Returns & Replacements
Save the original carton or box. Contact customer service immediately at firstname.lastname@example.org. Send pictures for damage inspection with tracking number for order reissue. Do not dispose of original damaged merchandise until you receive the replacement.
In case an order is returned, due to the customer being unavailable to sign, invalid, incomplete or incorrect address information, or no one there to pay COD amounts, the customer will be responsible for shipping charges, and a 25% restock fee.
Shipment Lost in Transit:
For packages lost in transit, all claims must be submitted to us no later than 10 days after the estimated delivery date. But no worries! We'll cover the costs of replacing your skin care items or reprinting your apparel and shipping a replacement order for you and filing a claim with the shipping carrier.
We may ask for your help before doing that, like confirming that the shipping address was correct. It is also good to double check with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Due to FDA regulations with skin care and cosmetic products, we are unable to accept returns for skin care products. We apologize for the inconvenience. Apparel returns will only be accepted if a manufacturing defect is found. Our apparel products are custom printed when ordered, so we do not refund apparel orders for buyer’s remorse and order returns or exchanges for sizing issues will not be accepted.
Contact customer service at email@example.com Send pictures of the defect to obtain a Return Merchandise Authorization (RMA) Number or additional information. If a manufacturing defect is found in the product or packaging, product will be replaced.
Orders can be placed through our secure website 24 hours a day, 7 days a week. Orders are processed from 9am to 5pm EST, Monday through Friday. Order placed after 2pm Monday through Friday will begin processing the following business day. Orders placed after 12pm on the Wednesday before Thanksgiving will be processed the following Monday. Orders placed after 5pm EST on December 23 will be processed the next business day following January 1.
Payment, Pricing & Promotions
Payments may be made through the use of a credit card, debit card, or gift card with a Visa, Mastercard, or American Express logo. Payments are securely processed through BrainTree or PayPal.
Pricing for each product and system is listed on each product page in US Dollars.
Promotions vary and are generally posted on social media, email, or included in your order as discount codes. Additional offers may also be posted on TuckerAshley.com or be triggered by adding specific items to your cart, reaching a specified quantity of items in your cart, or exceeding a dollar amount in your cart.
Promotions are limited to 1 per transaction and can not be combined. Promotions may expire at any time without notice or if products become backordered.
Order can be viewed in one of 2 ways
1. Select "Account" at the top of the page. If you are not already logged in, select "Log In" otherwise select "My Account." Recent orders will show up in your dashboard or you can select "My Orders" on the left.
2. On every page at the bottom, under "Account" select "Orders and Returns." Enter your Order ID, Billing Last Name, and either the Email Address you used or your Billing Zip/Postal Code, then click "Continue" to retrieve your order.
Updating Account Information
Select "Account" at the top of the page. If you are not already logged in, select "Log In" and enter your email address and password, otherwise select "My Account." Then select "Account Information" and adjust your information as necessary. When finished, click "Save" button at the bottom of the page. If you have any problems, please contact support at firstname.lastname@example.org.