Customer Service

Shipping & Delivery

Shipping is currently only available through USPS (United States Postal Service). We strive to ship your products 48 to 72 hours after you place your order, holidays may take an additional 24-48 hours based on order volume.

 

Privacy & Security

Tucker Ashley respects your privacy and will never sell your information to third party marketers or send you unwanted information or marketing materials. We also ensure your information security by maintaining a SSL certified site. The entire privacy statement is located in the footer of the checkout page.

 

Returns & Replacements

Shipment damages:

Save the original carton or box. Contact customer service immediately at support@tuckerashley.com. Send pictures for damage inspection with tracking number for order reissue.  Do not dispose of original damaged merchandise until you receive the replacement.

Shipment Refusal:

In case an order is returned, due to the customer being unavailable to sign, invalid, incomplete or incorrect address information, or no one there to pay COD amounts, the customer will be responsible for shipping charges, and a 25% restock fee.

Shipment Lost in Transit:

For packages lost in transit, all claims must be submitted to us no later than 10 days after the estimated delivery date. But no worries! We'll cover the costs of replacing your skin care items or reprinting your apparel and shipping a replacement order for you and filing a claim with the shipping carrier.

We may ask for your help before doing that, like confirming that the shipping address was correct. It is also good to double check with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Returns:

Due to FDA regulations with skin care and cosmetic products, we are unable to accept returns for skin care products.  We apologize for the inconvenience.  Apparel returns will only be accepted if a manufacturing defect is found. Our apparel products are custom printed when ordered, so we do not refund apparel orders for buyer’s remorse and order returns or exchanges for sizing issues will not be accepted.

Defective Products:

Contact customer service at support@tuckerashley.com Send pictures of the defect to obtain a Return Merchandise Authorization (RMA) Number or additional information. If a manufacturing defect is found in the product or packaging, product will be replaced.

 

Ordering

Orders can be placed through our secure website 24 hours a day, 7 days a week. Orders are processed from 9am to 5pm EST, Monday through Friday. Order placed after 2pm Monday through Friday will begin processing the following business day. Orders placed after 12pm on the Wednesday before Thanksgiving will be processed the following Monday. Orders placed after 5pm EST on December 23 will be processed the next business day following January 1.

 

Payment, Pricing & Promotions

Payments:

Payments may be made through the use of a credit card, debit card, or gift card with a Visa, Mastercard, or American Express logo. Payments are securely processed through BrainTree or PayPal.

Pricing

Pricing for each product and system is listed on each product page in US Dollars.

Promotions

Promotions vary and are generally posted on social media, email, or included in your order as discount codes. Additional offers may also be posted on TuckerAshley.com or be triggered by adding specific items to your cart, reaching a specified quantity of items in your cart, or exceeding a dollar amount in your cart.

Promotions are limited to 1 per transaction and can not be combined. Promotions may expire at any time without notice or if products become backordered.

 

Viewing Orders

Order can be viewed in one of 2 ways
1. Select "Account" at the top of the page. If you are not already logged in, select "Log In" otherwise select "My Account." Recent orders will show up in your dashboard or you can select "My Orders" on the left.
2. On every page at the bottom, under "Account" select "Orders and Returns." Enter your Order ID, Billing Last Name, and either the Email Address you used or your Billing Zip/Postal Code, then click "Continue" to retrieve your order.

 

Updating Account Information

Select "Account" at the top of the page. If you are not already logged in, select "Log In" and enter your email address and password, otherwise select "My Account." Then select "Account Information" and adjust your information as necessary. When finished, click "Save" button at the bottom of the page. If you have any problems, please contact support at support@tuckerashley.com.

{"customer_id": "", "items":[ ], "quantity": "0", "show_primary_checkout_button": "0", "show_multiple_address_shipping": "", "discount": {"value":"", "formatted": ""}, "sub_total": {"value":"0", "formatted": "$0.00"}, "grand_total": {"value":"0", "formatted": "$0.00"}, "coupons": [ ], "taxes":[ ], "shipping_handling": { "handling_cost": {"value":"", "formatted": ""}, "show_estimator": "true", "selected_state": "", "selected_zip": "", "selected_city": "", "shipping_cost": {"value":"", "formatted": ""}, "provider": "", "show_estimator": "true", "countries": [ { "id": "1", "name": "Afghanistan" } , { "id": "2", "name": "Albania" } , { "id": "3", "name": "Algeria" } , { "id": "4", "name": "American Samoa" } , { "id": "5", "name": "Andorra" } , { "id": "6", "name": "Angola" } , { "id": "7", "name": "Anguilla" } , { "id": "8", "name": "Antarctica" } , { "id": "9", "name": "Antigua and Barbuda" } , { "id": "10", "name": "Argentina" } , { "id": "11", "name": "Armenia" } , { "id": "12", "name": "Aruba" } , { "id": "13", "name": "Australia" } , { "id": "14", "name": "Austria" } , { "id": "15", "name": "Azerbaijan" } , { "id": "16", "name": "Bahamas" } , { "id": "17", "name": "Bahrain" } , { "id": "18", "name": "Bangladesh" } , { "id": "19", "name": "Barbados" } , { "id": "20", "name": "Belarus" } , { "id": "21", "name": "Belgium" } , { "id": "22", "name": "Belize" } , { "id": "23", "name": "Benin" } , { "id": "24", "name": "Bermuda" } , { "id": "25", "name": "Bhutan" } , { "id": "26", "name": "Bolivia" } , { "id": "247", "name": "Bonaire, Sint Eustatius and Saba" } , { "id": "27", "name": "Bosnia and Herzegovina" } , { "id": "28", "name": "Botswana" } , { "id": "29", "name": "Bouvet Island" } , { "id": "30", "name": "Brazil" } , { "id": "31", "name": "British Indian Ocean Territory" } , { "id": "32", "name": "Brunei Darussalam" } , { "id": "33", "name": "Bulgaria" } , { "id": "34", "name": "Burkina Faso" } , { "id": "35", "name": "Burundi" } , { "id": "36", "name": "Cambodia" } , { "id": "37", "name": "Cameroon" } , { "id": "38", "name": "Canada" } , { "id": "39", "name": "Cape Verde" } , { "id": "40", "name": "Cayman Islands" } , { "id": "41", "name": "Central African Republic" } , { "id": "42", "name": "Chad" } , { "id": "43", "name": "Chile" } , { "id": "44", "name": "China" } , { "id": "45", "name": "Christmas Island" } , { "id": "46", "name": "Cocos (Keeling) Islands" } , { "id": "47", "name": "Colombia" } , { "id": "48", "name": "Comoros" } , { "id": "49", "name": "Congo" } , { "id": "50", "name": "Congo, the Democratic Republic of the" } , { "id": "51", "name": "Cook Islands" } , { "id": "52", "name": "Costa Rica" } , { "id": "246", "name": "Cote d'Ivoire" } , { "id": "54", "name": "Croatia" } , { "id": "55", "name": "Cuba" } , { "id": "56", "name": "Cyprus" } , { "id": "57", "name": "Czech Republic" } , { "id": "58", "name": "Denmark" } , { "id": "59", "name": "Djibouti" } , { "id": "60", "name": "Dominica" } , { "id": "61", "name": "Dominican Republic" } , { "id": "62", "name": "Ecuador" } , { "id": "63", "name": "Egypt" } , { "id": "64", "name": "El Salvador" } , { "id": "65", "name": "Equatorial Guinea" } , { "id": "66", "name": "Eritrea" } , { "id": "67", "name": "Estonia" } , { "id": "68", "name": "Ethiopia" } , { "id": "69", "name": "Falkland Islands (Malvinas)" } , { "id": "70", "name": "Faroe Islands" } , { "id": "71", "name": "Fiji" } , { "id": "72", "name": "Finland" } , { "id": "73", "name": "France" } , { "id": "74", "name": "French Guiana" } , { "id": "75", "name": "French Polynesia" } , { "id": "76", "name": "French Southern Territories" } , { "id": "77", "name": "Gabon" } , { "id": "78", "name": "Gambia" } , { "id": "79", "name": "Georgia" } , { "id": "80", "name": "Germany" } , { "id": "81", "name": "Ghana" } , { "id": "82", "name": "Gibraltar" } , { "id": "83", "name": "Greece" } , { "id": "84", "name": "Greenland" } , { "id": "85", "name": "Grenada" } , { "id": "86", "name": "Guadeloupe" } , { "id": "87", "name": "Guam" } , { "id": "88", "name": "Guatemala" } , { "id": "242", "name": "Guernsey" } , { "id": "89", "name": "Guinea" } , { "id": "90", "name": "Guinea-Bissau" } , { "id": "91", "name": "Guyana" } , { "id": "92", "name": "Haiti" } , { "id": "93", "name": "Heard Island and Mcdonald Islands" } , { "id": "94", "name": "Holy See (Vatican City State)" } , { "id": "95", "name": "Honduras" } , { "id": "96", "name": "Hong Kong" } , { "id": "97", "name": "Hungary" } , { "id": "98", "name": "Iceland" } , { "id": "99", "name": "India" } , { "id": "100", "name": "Indonesia" } , { "id": "101", "name": "Iran, Islamic Republic of" } , { "id": "102", "name": "Iraq" } , { "id": "103", "name": "Ireland" } , { "id": "240", "name": "Isle of Man" } , { "id": "104", "name": "Israel" } , { "id": "105", "name": "Italy" } , { "id": "106", "name": "Jamaica" } , { "id": "107", "name": "Japan" } , { "id": "241", "name": "Jersey" } , { "id": "108", "name": "Jordan" } , { "id": "109", "name": "Kazakhstan" } , { "id": "110", "name": "Kenya" } , { "id": "111", "name": "Kiribati" } , { "id": "244", "name": "Korea, Democratic People's Republic of" } , { "id": "113", "name": "Korea, Republic of" } , { "id": "114", "name": "Kuwait" } , { "id": "115", "name": "Kyrgyzstan" } , { "id": "243", "name": "Lao People's Democratic Republic" } , { "id": "117", "name": "Latvia" } , { "id": "118", "name": "Lebanon" } , { "id": "119", "name": "Lesotho" } , { "id": "120", "name": "Liberia" } , { "id": "121", "name": "Libyan Arab Jamahiriya" } , { "id": "122", "name": "Liechtenstein" } , { "id": "123", "name": "Lithuania" } , { "id": "124", "name": "Luxembourg" } , { "id": "125", "name": "Macao" } , { "id": "126", "name": "Macedonia, the Former Yugoslav Republic of" } , { "id": "127", "name": "Madagascar" } , { "id": "128", "name": "Malawi" } , { "id": "129", "name": "Malaysia" } , { "id": "130", "name": "Maldives" } , { "id": "131", "name": "Mali" } , { "id": "132", "name": "Malta" } , { "id": "133", "name": "Marshall Islands" } , { "id": "134", "name": "Martinique" } , { "id": "135", "name": "Mauritania" } , { "id": "136", "name": "Mauritius" } , { "id": "137", "name": "Mayotte" } , { "id": "138", "name": "Mexico" } , { "id": "139", "name": "Micronesia, Federated States of" } , { "id": "140", "name": "Moldova, Republic of" } , { "id": "141", "name": "Monaco" } , { "id": "142", "name": "Mongolia" } , { "id": "245", "name": "Montenegro" } , { "id": "143", "name": "Montserrat" } , { "id": "144", "name": "Morocco" } , { "id": "145", "name": "Mozambique" } , { "id": "146", "name": "Myanmar" } , { "id": "147", "name": "Namibia" } , { "id": "148", "name": "Nauru" } , { "id": "149", "name": "Nepal" } , { "id": "150", "name": "Netherlands" } , { "id": "151", "name": "Netherlands Antilles" } , { "id": "152", "name": "New Caledonia" } , { "id": "153", "name": "New Zealand" } , { "id": "154", "name": "Nicaragua" } , { "id": "155", "name": "Niger" } , { "id": "156", "name": "Nigeria" } , { "id": "157", "name": "Niue" } , { "id": "158", "name": "Norfolk Island" } , { "id": "159", "name": "Northern Mariana Islands" } , { "id": "160", "name": "Norway" } , { "id": "161", "name": "Oman" } , { "id": "162", "name": "Pakistan" } , { "id": "163", "name": "Palau" } , { "id": "164", "name": "Palestinian Territory, Occupied" } , { "id": "165", "name": "Panama" } , { "id": "166", "name": "Papua New Guinea" } , { "id": "167", "name": "Paraguay" } , { "id": "168", "name": "Peru" } , { "id": "169", "name": "Philippines" } , { "id": "170", "name": "Pitcairn" } , { "id": "171", "name": "Poland" } , { "id": "172", "name": "Portugal" } , { "id": "173", "name": "Puerto Rico" } , { "id": "174", "name": "Qatar" } , { "id": "248", "name": "Republic of Kosovo" } , { "id": "175", "name": "Reunion" } , { "id": "176", "name": "Romania" } , { "id": "177", "name": "Russian Federation" } , { "id": "178", "name": "Rwanda" } , { "id": "179", "name": "Saint Helena" } , { "id": "180", "name": "Saint Kitts and Nevis" } , { "id": "181", "name": "Saint Lucia" } , { "id": "182", "name": "Saint Pierre and Miquelon" } , { "id": "183", "name": "Saint Vincent and the Grenadines" } , { "id": "184", "name": "Samoa" } , { "id": "185", "name": "San Marino" } , { "id": "186", "name": "Sao Tome and Principe" } , { "id": "187", "name": "Saudi Arabia" } , { "id": "188", "name": "Senegal" } , { "id": "189", "name": "Serbia" } , { "id": "190", "name": "Seychelles" } , { "id": "191", "name": "Sierra Leone" } , { "id": "192", "name": "Singapore" } , { "id": "193", "name": "Slovakia" } , { "id": "194", "name": "Slovenia" } , { "id": "195", "name": "Solomon Islands" } , { "id": "196", "name": "Somalia" } , { "id": "197", "name": "South Africa" } , { "id": "198", "name": "South Georgia and the South Sandwich Islands" } , { "id": "199", "name": "Spain" } , { "id": "200", "name": "Sri Lanka" } , { "id": "201", "name": "Sudan" } , { "id": "202", "name": "Suriname" } , { "id": "203", "name": "Svalbard and Jan Mayen" } , { "id": "204", "name": "Swaziland" } , { "id": "205", "name": "Sweden" } , { "id": "206", "name": "Switzerland" } , { "id": "207", "name": "Syrian Arab Republic" } , { "id": "208", "name": "Taiwan" } , { "id": "209", "name": "Tajikistan" } , { "id": "210", "name": "Tanzania, United Republic of" } , { "id": "211", "name": "Thailand" } , { "id": "212", "name": "Timor-Leste" } , { "id": "213", "name": "Togo" } , { "id": "214", "name": "Tokelau" } , { "id": "215", "name": "Tonga" } , { "id": "216", "name": "Trinidad and Tobago" } , { "id": "217", "name": "Tunisia" } , { "id": "218", "name": "Turkey" } , { "id": "219", "name": "Turkmenistan" } , { "id": "220", "name": "Turks and Caicos Islands" } , { "id": "221", "name": "Tuvalu" } , { "id": "222", "name": "Uganda" } , { "id": "223", "name": "Ukraine" } , { "id": "224", "name": "United Arab Emirates" } , { "id": "225", "name": "United Kingdom" } , { "id": "226", "name": "United States" } , { "id": "227", "name": "United States Minor Outlying Islands" } , { "id": "228", "name": "Uruguay" } , { "id": "229", "name": "Uzbekistan" } , { "id": "230", "name": "Vanuatu" } , { "id": "231", "name": "Venezuela" } , { "id": "232", "name": "Viet Nam" } , { "id": "233", "name": "Virgin Islands, British" } , { "id": "234", "name": "Virgin Islands, U.S." } , { "id": "235", "name": "Wallis and Futuna" } , { "id": "236", "name": "Western Sahara" } , { "id": "237", "name": "Yemen" } , { "id": "238", "name": "Zambia" } , { "id": "239", "name": "Zimbabwe" } ], "states": [ { "id": "1", "name": "Alabama" } , { "id": "2", "name": "Alaska" } , { "id": "3", "name": "American Samoa" } , { "id": "4", "name": "Arizona" } , { "id": "5", "name": "Arkansas" } , { "id": "6", "name": "Armed Forces Africa" } , { "id": "7", "name": "Armed Forces Americas" } , { "id": "8", "name": "Armed Forces Canada" } , { "id": "9", "name": "Armed Forces Europe" } , { "id": "10", "name": "Armed Forces Middle East" } , { "id": "11", "name": "Armed Forces Pacific" } , { "id": "12", "name": "California" } , { "id": "13", "name": "Colorado" } , { "id": "14", "name": "Connecticut" } , { "id": "15", "name": "Delaware" } , { "id": "16", "name": "District of Columbia" } , { "id": "17", "name": "Federated States Of Micronesia" } , { "id": "18", "name": "Florida" } , { "id": "19", "name": "Georgia" } , { "id": "20", "name": "Guam" } , { "id": "21", "name": "Hawaii" } , { "id": "22", "name": "Idaho" } , { "id": "23", "name": "Illinois" } , { "id": "24", "name": "Indiana" } , { "id": "25", "name": "Iowa" } , { "id": "26", "name": "Kansas" } , { "id": "27", "name": "Kentucky" } , { "id": "28", "name": "Louisiana" } , { "id": "29", "name": "Maine" } , { "id": "30", "name": "Marshall Islands" } , { "id": "31", "name": "Maryland" } , { "id": "32", "name": "Massachusetts" } , { "id": "33", "name": "Michigan" } , { "id": "34", "name": "Minnesota" } , { "id": "35", "name": "Mississippi" } , { "id": "36", "name": "Missouri" } , { "id": "37", "name": "Montana" } , { "id": "38", "name": "Nebraska" } , { "id": "39", "name": "Nevada" } , { "id": "40", "name": "New Hampshire" } , { "id": "41", "name": "New Jersey" } , { "id": "42", "name": "New Mexico" } , { "id": "43", "name": "New York" } , { "id": "44", "name": "North Carolina" } , { "id": "45", "name": "North Dakota" } , { "id": "46", "name": "Northern Mariana Islands" } , { "id": "47", "name": "Ohio" } , { "id": "48", "name": "Oklahoma" } , { "id": "49", "name": "Oregon" } , { "id": "50", "name": "Palau" } , { "id": "51", "name": "Pennsylvania" } , { "id": "52", "name": "Puerto Rico" } , { "id": "53", "name": "Rhode Island" } , { "id": "54", "name": "South Carolina" } , { "id": "55", "name": "South Dakota" } , { "id": "56", "name": "Tennessee" } , { "id": "57", "name": "Texas" } , { "id": "58", "name": "Utah" } , { "id": "59", "name": "Vermont" } , { "id": "60", "name": "Virgin Islands" } , { "id": "61", "name": "Virginia" } , { "id": "62", "name": "Washington" } , { "id": "63", "name": "West Virginia" } , { "id": "64", "name": "Wisconsin" } , { "id": "65", "name": "Wyoming" } ] }, "gift_certificates":[ ]}